This course embraces the fundamental marketing concepts reflecting the key knowledge and skills required by today’s business professionals and managers. The course is designed to expose students to theoretical framework, principles, and the practical application of marketing practices and tools in the management decision-making process. Specifically, the course is concerned with development of students’ marketing decision-making skills, communication effectiveness, and research methodology, and so forth.
This course is designed to sensitize students to the crucial role that quality service plays in the success of businesses and organizations globally. The achievement of high standards of customer service is generally recognized as an essential element in achieving competitive advantage. Strategies, techniques and models designed to meet and exceed customer expectation and retain their loyalty will be discussed. The role of the service provider and the importance of good communication, teamwork, professionalism and attitudes will also be explored.
This course is designed to provide students with a general introduction to the legal environment that affects individuals, business transactions and business decisions. It is designed to assist students in identifying and minimizing potential areas of legal liability and risk. Students will be introduced to an overview of the Commonwealth Caribbean legal system, the laws and court decisions (case law) which may serve as external constraints on the business transactions/decisions. The course will focus on key legal principles and concepts as they relate to contract, agency and forms of business organizations. Students will also consider, in general terms, the policy concerns which inform the interpretation and development of the law.
This course provides students with an understanding of the mathematics of finance: mark-ups, discounts, simple and compound interest, annuities, amortization, mortgages, sinking funds, future and present value, DCF, interpretation of financial reports, accounting for inventory, and business in the Caribbean.
This internship is designed to provide the individuals with direct exposure to some component of the Grenadian business community. A management-level member of the company will serve as mentor to students, explaining different aspects of organizational functioning and decision-making to help students maximize what they learn. Precisely what responsibilities students assume within the organization will depend on the students’ previous experiences and education. Students will, in conjunction with the mentor and a tutor from St. George’s University, compile lists of learning objectives. Students will present a report to their faculty supervisor describing their learning experiences and evaluating their contributions. Students will make oral presentations to students and colleagues in the Business program.
This course will sensitize students to major issues and principles in the study of work organizations. Topics covered include the interactions between people and groups; different ways the organization can be effectively structured; and the relationship between the organization and its environment. The course also focuses on the leadership-authority system and a study of environmental determinants of organizational structure.
In this course, students are introduced to the ethical issues arising out of business and the regulatory environment. Topics covered include business ethics, environmental law, consumer protection, and employment regulation.
This course presents an overview of the unique problems faced by firms engaging in international activities. It highlights the importance of understanding the foreign economic, social, cultural, political, and legal environments, as well as different forms to penetrate foreign markets. It analyzes the functioning of multi-national companies and the international aspects of finance, accounting, marketing, and human resource management.
This course will expose students to the basic measures of business performance, methods for analyzing the value of business investments, an assessment of the importance of financial market conditions to the profitability of the firm, techniques of financial forecasting, and rules for making long-term investment decisions. The course explores the impact of the stock market on the firm.
This course presents an overview of the role of human resource management (HRM) in private and public organizations. Though out the course we will see how the HRM has evolved to become a strategic resource in many organizations with responsibility for traditional areas such as compliance to labor laws and regulations to areas such as the growth and development of human capital, executive coaching and the globalization of multinational enterprises (MNC’s).
The course will provide intensive study of descriptive and inferential statistics. Analyzing data and interpreting findings will be emphasized. Topics will include descriptive statistics (measurement scales, convergence, and dispersion) and inferential statistics (one-sample, two-sample, multiple condition analyses). Also included among the topics are simple and multiple regression analysis, time and cross-sectional forecasting, and decision theory. Students will be expected to design and conduct a study, and then analyze, interpret, and report on information obtained from it. The course is intended to prepare students for graduate-level study of quantitative methods.
This course is designed to introduce students to the fundamental legal issues, principles and institutions relating to international business transactions. It examines the role of law in business, commercial, financial and trade transactions, especially in context of an increasingly interdependent global economy. The movement of goods, services, money and persons across national boundaries has intensified. It is therefore essential that students understand the legal framework within which commercial transactions and business relations between private parties, whether working individually or international, as part of the multinational corporations, are conducted. As potential business persons, managers, entrepreneur and other business categories with an international orientation, students must be become familiar with the legal framework which governs and regulates international businesses. Relevant political and ethical dimensions will also be discussed.
Topics will include an introduction to international law and the context of international business law (especially jurisdictional issues), international trade (particularly the World Trade Organization), international sales, transportation, foreign direct investment, financing, intellectual property rights and franchising, state responsibility and environmental regulation and dispute settlement (including private international legal dispute options).
This course provide students with the conceptual frameworks, theories, and models of consumer behavior as a tool to analyze the actions and decision-making processes of individuals and organizations involved in acquiring and consuming products and services in the marketing environment.
This course will focus on different selected topics of particular relevance to the national, regional and global economy and other research interest. Additionally, this course will highlight the importance of systematic research and problem solving and explore the different types of research methodologies.
The course examines the practice, methodology, and theory of business strategy. Lectures, discussions, readings, and cases are used to develop ways of perceiving specific environmental opportunities and company capabilities, which are then integrated in setting strategy.
This is an intensive course which encompasses the theory and application of the principles and practices of investing in securities and also introduces students to global financial markets and operation of multinational firms. There are two main sections: BUSI 320 – International Business Law and BUSI 327 – International Trade Regulations.
This course provides an overview of global logistics, including an introduction to importing and exporting, global sourcing, facility location, inventory management, customs issues, export-import activities and the role of governments. This course focuses on the transportation of goods. Global Logistics will familiarize students with the role of International Logistics in the context of Supply Chain. Students will learn how Logistics impact in other areas of International Supply Chain Management, Methods of Entry into Foreign Markets, Incoterms, International Commercial Documents, Logistics security, Material Handling, customs clearance and international insurance.
This course will examine characteristics, problems, techniques, and methods of project management and a consideration of managerial decision making in organizations using Program Evaluation and Review Techniques (PERT), Critical Path Method (CPM). It will focus on strategic and tactical issues associated with operations designed to produce and distribute goods and services, including quality management and statistical quality control; production planning and scheduling; workforce management; project management; capacity planning; queuing and just-in-time; PERT, facilities location, and layout; and procurement, inventory, and logistics management. It examines the concepts for designing, planning, and improving manufacturing and service organizations. Topics include enterprise resource planning, facility layout, forecasting, queuing models, inventory management, lean manufacturing, total quality control, and project management. Extensive use of spreadsheet modeling is utilized. The course is a combination of marketing, finance, economics, management, and information technology. Prerequisites include Business Statistics (Methods) and Accounting.
Managing Across Cultures provides a theoretical and practical framework of analysis for examining the meaning of culture globally. By focusing on the analysis of national and organizational cultures and the impact of individual behaviors, thereby allowing managers to successfully manage in different countries and different populations. The course examines management theory of culture, cross-cultural issues, and relationships, in addition to the practical means of managing cultural differences.
The International Internship has been designed to provide students with the opportunity to gain valuable insight into actual international business operations, so that they may better correlate their academic experience with professional experience. Implementation is accomplished by permitting students to assume professional responsibilities with global business and nonprofit organizations. The faculty advisor carefully supervises such responsibilities.
This course is intended to help develop “social intelligence,” which is valuable in any career. Leadership is the ability to mobilize vital support from a diverse set of interdependent stakeholders and others over whom individuals may have little authority in order to achieve their objectives. This interactive course is designed to develop skills in recognizing and analyzing situations requiring social intelligence.
This course is designed to give students the ability to effectively apply the culinary skills, menu design and planning knowledge and HACCP techniques in effectively managing and controlling the food and beverage operation.
Days and Times: Monday and Wednesday 10:00-11:15
Pre-requisite(s): Travel and Tourism, Accommodation Management, Law of Hospitality and Tourism
Managerial Economics stresses the importance of incentives as determinants of human behavior and performance, and emphasizes the consideration of costs and benefits as an efficient method for reaching managerial decisions. The course bridges theory and practice and focuses on topics that are relevant to managerial decision making and problem solving, including: the demand decision (understanding what a customer will buy) and the production decision (determining what to produce, how to produce and how much to produce and for whom to produce).
This course offers an overview of the strategic and operational opportunities and challenges for SME's within emerging economies seeking to compete within the global marketplace. It examines the success and failures of firms in numerous emerging economics, paying social attention to the role of the public institutions and public/private partnerships and programs in the socioeconomic development process. the course highlights the role of personal, organizational and social capacity building through SME's and partnerships in responding to change and creating financial, social environmental and human wealth.
This Residency lays the foundation for the Creating health ....creating wealth for people, organizations, society and the natural environment concept which serves as SGU's foundation for developing healthy, societies, organizations, and leaders. Participants examine the global context for creating healthy organizations in the emerging world. Students are motivated to develop a personal leadership credo and development plan for the program by answering the question. "Why would someone follow you?". this course provides the insights needed to successfully build and lead healthy organizations
This course empowers participants with the knowledge, skills and tools of innovation management and entrepreneurship to solve problems and create value. It starts from the premise that everyone is creative and innovation is necessary to create competitive advantage in a fast-paced and transforming marketplace. An 'idea' is nothing without a plan. Using this methodology, managers learn to combine creative ideas with market analysis and an implementation plan in order to successfully launch a business or a no-for profit organization.
In this course, participants will design, research, develop and complete a real-world project that allows them to bring all their MBA learning and training to real-life situations. Working individually or in teams of no more than three persons, students will develop the project through many courses, throughout the program, guided by an assigned faculty mentor. Projects may require you to build networks with senior individuals at leading organizations (either locally or overseas), or create an advisory board or external project team. The project may take the form of a business venture, social entrepreneurships plan, corporate intra-preneurship plan. Specific executable strategies for sale, promotion, and advertising are developed. Students will present their project work during their final residency week in Grenada. The final project for MBA-IB participants is primarily developed through individual course assignments throughout the program.
Virtually all organizations use project management to accomplish specific tasks, implement improvements, reach new markets, and innovate. Project success directly impacts the availability to achieve financial performance and gain career promotions, and serves as the foundation to deliver healthy, cultural environments and meaningful work. This course will teach the concepts and techniques of project design, management, and assessment, and develop skills applicable to a variety of projects within international business.
This Residency lays the foundation for the 'Creating health ....creating wealth for people, organizations, society and the natural environment' concept which serves as SGU's foundation for developing healthy, societies, organizations, and leaders. Here, the global context for creating health organizations in the health care industry is examined, where the need to provide high quality, cost-effective health care through health organizations and good work has never been greater. By answering the question: "Why would someone follow you?" students are motivated to develop a personal leadership credo and development plan for the program. This course provides the insights needed to successfully build and lead healthy organizations.
This course will examine the rapidly changing industry of health care. the course looks at health care as a business commodity. Issues such as demand, the role of the government in determining policy, provider behavior and competition are explored, providing an understanding of the unique economic complexities of health care. An understanding of the economic principles of scarcity, efficiency, productivity, and market behavior that drive the rapidly changing industry of health care around the world and particularly in the USA is covered. the major components of the health care system are examined, with a focus on topics such as quality vs. quantity of health care, care costs vs financing and social welfare gains vs social welfare losses.
This course involves discussion and analysis of the foundations for global health and health systems and their foundations in policy, economics, human and cultural subsystems. Challenges and opportunities associated with global health such as population aging electronic medical records and IT, genomic, health care quality and costs are examined as well as the role of the NGO's and public/private partnerships in creating transformative change. The course takes a holistic and comparative approach for the understanding the systems and nature of health by studying the realities of a number of national health systems.
This course will help students learn and practice skills that transcend any single discipline or function of management. Students explore business issues broadly, while developing analytic and persuasive skills in addressing environmental, organizational. relationship and personal issues that arise in many forms of management. This course will help participants to identify critical questions when exploring a new business issue, to dissect and prioritize issues, to develop reasoned positions, and to make compelling arguments.
With leadership comes responsibility and a duty to 'do the right thing' using and awareness of one's own and others' ethical viewpoints. This course explores the numerous ethical duties faced by organizations and managers. Utilizing analytical frameworks and the latest findings on human behavior, participants will explore a wide range of ethical decisions and strategies - many with paradoxical and conflicting perspectives. These will help reveal and assess participants' ethical intuitions, assumptions and frameworks, compare then within explicit modes of formal ethical thought, and learn how to use ethics in business scenarios.
Marketing in health care had evolved at a fast pace, requiring health managers to better understand how it is related with consumer behavior, systems and innovations in delivery, pharmaceutical and medical device industries. Students gain insights into the needs of a broad range of consumers, including the patient, physician managed care providers, and insurance firms, among others. This course covers marketing strategy and research, consumer based marketing, analysis and implementation techniques and evaluation in light of changing market, policy, social media and ethical considerations- as well as takes into account cultural implications.
Solving the health crisis will require innovation across industry. the issues are many, including the combination of high cost, uneven access, and quality of care, growth in health care spending by consumers, governments and insurance companies; the growing burden of care by hiring firms for their employees and retirees; public health and disease management; growth of the elderly population; the quality and cost of both 'fee-for-service' reimbursement and public-provided systems, among others. This course combines the application of concepts, studies and tools from the fields of innovation and social entrepreneurship to understanding these issues. During this course, students will select the individual or team project to be addressed in the Project Lab course and will be assigned their faculty mentor.
in today's service and knowledge era, people have become the most critical resource in organizations, in both emerging and advanced economics. Human Resource Management (HRM) includes developing individual talent as well as the organizational capability to create future leaders and sustainable., long term success and to achieve better outcomes from and access to health carr around the world as well as improved health care models. This course will help you to gain critical knowledge for creating value through people, addressing topics such as critiquing and reinventing exiting HRM systems; recruiting, hiring and developing talent; developing managers and leaders; organizational practices; managing talent and performance; information and decision making tools; and managing change.
Business is all about change which increases the quantity and quality of oppertunities, risk and legal challenges with in the health care industry. This course emphasizes management's need to scrutinize stakeholders, manage risk, and integrate law into practice and management activity. Employing law and risk management as a source of strategic advantage, as well as responsibility for the health professional, this course introduces the variety of forces impacting the legal framework and markets of the health care industry. It offers a global and national overview of key rules and regulations affecting health care delivery, risk factors, and risk management strategies and standards.
The challenge of running a professional small business or medical/veterinary clinic are many. Owners or lead practitioners oftentimes wear many hats, servicing clients while running the business and meeting cash flow constraints. Through experiential learning, this course provides the foundations for building and running a professional small business or clinic, helping students learn the nuts and bolts of small business success. It covers topics such as computer systems and back office management, work flow processes; customer service; cash flow planning; budgets and priorities; personnel policies, wages and benefits; marketing and advertising campaigns and measurements; and billing, collections and insurance management.
This experiential course brings together all the program learning in a series of business simulations that challenge participants to think through leadership and management challenges and make relevant recommendations and decisions. Participants are asked to reflect on their own leadership and management competence, asking themselves questions such as: How can we best manage ourselves when we make decisions-without perfect information or endless time? How do we maximize the performance of the teams we become part of? What interpersonal skills give us influence? Which interpersonal strengths can propel us to our next promotion? What development areas might impact our leadership and management effectiveness, or prevent our ascension to the executive suite? The Labs are designed for deep self-reflection about what behaviors we choose to use, the consequences of those behaviors, and given choices, how we might be even more productive. Each progressively more difficult Lab session is facilitated by MBA staff, faculty, and experienced SGU alumni, culminating in our final examination the team based Executive Challenge.
This course will help students learn and practice skills that transcend any single discipline or function of management. Students explore business issues broadly, while developing analytic and persuasive skills in addressing environmental, organizational. relationship and personal issues. This course helps participants to identify critical questions to dissect and prioritize issues, to develop reasoned positions, and to make compelling arguments.
Successful, performance oriented, leaders and managers know how to do good research in order to make an array of decisions: selecting new markets, partners, products or services; sourcing, developing and launching new innovations; developing market research survey instruments; understanding customer requirements; or analyzing alternative strategic changes. This course examines the rudiments of decision theory, decision trees, and qualitative and quantitative research methods, while actively using case studies, research methods and other tools and exercises critical to formulating decisions. Research questions are drawn from marketing, finance, operations management, and other management functions within a broad set of industries.
Strategy is the heart of business performance, yet a strategy is difficult to develop and even harder to implement. This course looks at how firms in the health care industry formulate and implement business strategies that create value in their local, as well as global market places. Utilizing a number of health sector studies and well tested frameworks, students learn the key ingredients of strategy, think through challenges, develop the capacity to provide alternative and anticipated impacts, and gain lessons they may apply to their own organizations. Exercises and training in strategic decision making allowed students to learn and apply advanced strategic thinking skills.
Learning how to effectively lead, manage and develop effective organizational systems in the health sector are critical skills required of successful managers. By examining traditional, modern and post-modern theories of the organization, students are able to discuss, compare and contrast a rich set of topics related to organizational behavior and dynamics, including motivation, learning, group dynamics, team building, power and politics, conflict and interpersonal relations. Through experiential learning, participants explore the role of the leadership in organizational transformation and decision making within firms differing in culture, value and ethical foundations.
The intersection of information science, computer science, and health care creates a very active and innovative interdisciplinary arena. This provides a context for dealing with the resources, devices, and methods required to optimize the acquisition, storage, retrieval, and use of information in health and biomedicine. Health informatics tools include not only computer systems, but also clinical guidelines, formal medical terminologies, and information and communication systems. The managerial application of concepts prepares the participants as managers and consultants to rely upon and manage information technology to accomplish their objectives. The course provides both an overview of technology solutions and discussion of the latest trends in healthcare informatics, including: Electronic Medical Records (EMR) and Personal Health Records (PHR), clinical information systems, consumer health, Web 2.0 and social media, telemedicine and imaging, privacy and security
This courses explores how finical management affects decisions in health care. Classical and emerging analytical methods applied to the financing, investment and operational components of health care delivery are presented. An overview of the organization of finical management in health care, revenue sources, cost accounting and analysis, the setting of care rates, and capital management practices are also covered. Planning an budget for optimal health management are introduced in the framework of current health policies and reforms.
in today's service and knowledge era, people have become the most critical resource in organizations, in both emerging and advanced economics. Human Resource Management (HRM) includes developing individual talent as well as the organizational capability to create future leaders and sustainable., long term success. This course helps participants to address topics such as critiquing and reinventing exiting people management systems; recruiting, hiring and developing talent; developing managers and leaders; managing talent and performance; creating value through people and managing change.
In a globalized networked economy, the acquisition, storage, retrieval and use of information are important. This course provides a foundation to prepare the participants as managers and consultants to rely upon and manage information technology to accomplish organizational objectives. The course provides an overview of technology solutions, a discussion of the latest trends in business informatics, including: data management, e-commerce, social media, networking, databases, cloud computing, knowledge management, software and hard trends, privacy, security and ethical issues.
Strategy is the heart of business performance, yet a strategy is difficult to develop and even harder to implement. This course looks at how firms in emerging economies formulate and implement corporate and business strategies that create value in their local, as well as regional and global market places. Participants learn theories of international management that incorporate a macro environment, the firm, and the role of the individual manager, in an international setting. Utilizing numerous firm studies within emerging economies, and well tested frameworks, participants learn the key ingredients of global strategy, think through challenges and develop the capacity to provide alternatives and anticipated impacts, and gain lessons that may apply to their own organizations.
Attracting and retaining customers is fundamental to the success of all organizations. Marketing is the art and science of learning what customers want, how they want it, at what price they want it, and then delivering those products and services to meet the customers’ needs and wants. In this course, marketing theory and concepts will be applied to a variety of real life case studies including marketing strategy development, market definition, target market segmentation, distribution channel strategy and choices, sales promotion strategy, branding, and other related areas. Special attention is given to providing a well-rounded perspective of international markets (national and regional) that encompasses history, geography, language, and religion as well as economics.
Managers utilize both strategic perspectives and quantitative analyses to make good operational decisions within a globally distributed supply chain as they determine where and how to locate resources and how to optimally build processes that deliver value to stakeholders. This course is designated to enable an understanding of the management issues, concepts and tools related to supply chain management. Paying particular attention to SME's in emerging economics, it includes coverage of the general operations management framework, process and quality management, product considerations, lean manufacturing, supply chain issues, inventory management, information management and logistic/distribution networks.
This course provides an integrated approach to managerial and business communication. Students are introduced to interpersonal and organizational theory and concepts and learn skills in writing, listening, speaking, and non-verbal communications. Students will apply data, theory, and skills to issues, negotiations and crisis situations in order to gain insights into their own-and others'- communication styles and become more effective managers.
This course provides an introduction to the theory, methods, and the concerns of corporate finance. It examines the time value of money and capital budgeting techniques; uncertainty and the trade-off between risk and return; security market efficiency; optimal capital structure, dividend policy decisions. This course also analyzes financial problems corporations face that result from operating in an international environment, especially those informing corporate strategy and the decision to invest abroad.
This course examines the theory and effective design of an organization to achieve strategic objectives in today's complex environment. Through case studies and metaphors, students examine alternative organizational structures and are encouraged to generate a range of complementary and competing insights about the nature of organizations and how they can be designed, managed, and evolved to assure high performance. Linkages with participant's national and regional cultural context are made.
Financial Accounting is the measurement of economic activity for decision making. Financial statements are a key product of this measurement and a key component of financial reporting activities. Many of the failures and crises of confidence of recent times are a result of accounting irregularities, where the dissemination of relevant and reliable information is at risk and the integrity of the financial system has been challenged. This course develops the participants’ ability to be an informed user of financial statements and to understand their implication for future cash flows and the earnings potential of a firm.
Leaders have a responsibility and a duty to “do the right thing” using an awareness of their own and others’ ethical viewpoints which is particularly challenging in cross-cultural environments. This course explores the numerous ethical duties faced by organizations and managers. Utilizing ethical and analytical frameworks from different cultures and traditions, participants will explore a wide range of ethical decisions and strategies – many with paradoxical and conflicting perspectives. Different ethical systems and modes of formal ethical thought are explored in order to reveal and assess personal and ethical intuitions, cultural sensitivities, and assumptions which are then applied to ethical challenges in international business.
Legal Aspects of International Business provides the framework for doing business across the national borders, taking into account both the similarities and differences of the legal systems of various countries and providing a hierarchy of rules for resolving conflicts of laws. This course introduces the student to the laws and regulations applicable to international contracts from single transactions for goods and services to long term-business relationships such as agency, distribution, licenses, and joint venture. Students will learn about corporate legal structures, trade finance, project finance, payment systems, transportation and logistics, intellectual property, human rights and environmental protection. Students will apply legal reasoning to international business cases and practical business problems.
This course provides the necessary experience and orientation to the online MBA programs. By exposure to the resources listed in "Course Syllabus" above, students are enabled to navigate and maximize their skillsets towards successful completion of their courses. Consequently, students will identify and strengthen areas of weakness.