Appendix J: Communication and Interpersonal Skills Behavior List

Behavior List



1. Fostering the Relationship

Expressed interest in the patient as a person

Treated the patient with respect

Listened and paid attention to the patient

2. Gathering Information

Encouraged the patient to tell his/her story

Explored the patient’s reaction to the illness or Problem

3. Providing Information

Provided information related to the working diagnosis

Provided information on next steps

4. Making Decisions: Basic

Elicited the patient’s perspective on the diagnosis and next steps

Finalized plans for the next steps

5. Supporting Emotions: Basic

Facilitated the expression of an implied or stated emotion or something important to him/her