- If students believe there is a factual error (e.g. missing score, calculation error, weighting error) in their final grade they may lodge a grade query.
- Students querying a grade they believe is inaccurate must provide evidence of the factual error, such as:
- Discrepancies between ExamSoft mastery reports and gradebook entries,
- Incorrect summation of scores in the gradebook,
- Other verifiable clerical or recording errors.
- Queries must be submitted within 48 hours of final grade posting; or earlier when defined by the school and course policy documents. A minimum of 24 h should be provided.
- Queries must include documentary evidence of the alleged error or some verifiable basis for the query.
- Queries that lack evidence, or that are based on personal or extenuating circumstances (e.g., illness, anxiety, family issues, inability to meet course requirements), do not constitute a valid grade query.
- The course director, in consultation with other course leadership, will review properly filed grade appeals and provide a determination within 2 business days of the appeal deadline.
- Courses must announce the mechanism to lodge the grade query, the timeline, and have an appropriate communication in place for students to comply; all should be published within the course syllabus.