- Students MUST start the personal identification process through ExamID as soon as they have received the examination password for the first examination block.
- After the personal identification process, students MUST start the examination immediately, without any delay.
- Examinees experiencing technical difficulties at any time during the examination must contact the online support team TellExaminationServices@sgu.edu immediately for assistance.
- If you cannot send an email to the online support team TellExaminationServices@sgu.edu, for example during an internet outage, you need to call +1 866-429-8889 instead, where your report will be logged.
- All issues must be reported during the examination to the online support team (see above). Any issues reported to any party after the examination will not be considered.
- Students who do not START the examination within 30 minutes from the announced CHECK IN TIME will receive a score of “zero” for the examination, unless there is documented evidence for an approved extension from the online support team TellExaminationServices@sgu.edu.
- Once an examination block has been started, the examinee cannot leave the examination desk for the duration of the examination block.
- The examinee cannot return to a finished examination block.
- All blocks must be completed and uploaded successfully, for a score to stand. The examination is void if only partially completed or partially uploaded.
- If an examinee experiences a problem that the technical team cannot resolve, a completion examination will be offered (see classification of technical problems below).
- If an issue is not communicated in a timely manner, then the examinee will not be given the opportunity to complete the examination.