The lines of communication for dealing with a complaint or concern while you are attached to a clinical site in the UK are as follows:
- If your concern is of an academic nature you should first try to resolve this with the Consultant to whom you are attached. For example, you may feel that your schedule needs revisions or you would like to have more exposure to certain aspects of the rotation. If the matter does not get resolved you should make an appointment to meet with the DME at the hospital to discuss the matter. In most cases this will lead to a satisfactory outcome. However, if this is not the case then please write directly to Mr Lee Dvorkin, Assistant Dean of Students - ldvorkin@sgu.edu.
- If your concern is of an administrative nature, e.g. accommodation problems, a need for leave of absence during a rotation, etc, you should first contact the SGUSOM Student Co-ordinator at the hospital to which you are attached. They will decide if the concern can be dealt with locally, if the matter should be referred to the DME, or if the UK Office needs to be involved. You can always contact the SGU Dean of Students Office - dos@sgu.edu, or Mr Lee Dvorkin, Assistant Dean of Students - ldvorkin@sgu.edu.
- If you are having personal difficulties of any kind and would like to speak to someone about these while you are in the UK, you should contact the confidential Student Counselling Service provided for SGUSOM students in the UK (see page 44 for details). Please contact Hillary Ratna on 0208 455 1069 or 07956 803 757 or hillaryratna@gmail.com. You can always contact the SGU Dean of Students Office - dos@sgu.edu, or Mr Lee Dvorkin, Assistant Dean of Students - ldvorkin@sgu.edu.