Operations Management

General Course Information

Course Lecturer Name(s):  Dr. Shawn Best

Course Director Name:     Dr. Shawn Best

Course Lecturer(s) Contact Information:  439-2000 ext. 386

Course Lecturer(s) Office Hours:  Monday, Wednesday, Friday 10:30 AM to 12:30 AM 

Course Lecturer(s) Office Location:  Building C (Windward Hall)

Course Support:   Mahalia Charles, mcharl11@sgu.edu, 3863

Course Management tool: To learn to use Sakai, the Course management tool, access the link https://apps.sgu.edu/members.nsf/mycoursesintro.pdf

Course Curriculum Information

Course Description: 

This course introduces the concepts and techniques for design, planning and control of manufacturing and service operations. It is a survey of the operating practices and procedures found in both manufacturing and service firms. This course will cover the business processes and procedures used to transform various inputs into finished goods and services. A solid math or statistics background will be helpful. The course provides an understanding and appreciation of operations management terms, tools and techniques for analyzing operations, while providing the strategic context for making operational decisions. It will focus on strategic and tactical issues associated with operations designed to produce and distribute goods and services, including quality management, statistical quality control, production planning and scheduling, workforce management, project management, capacity planning, supply-chain management, just-in-time manufacturing, factory and warehouse layout, and logistics management.  

Course Objectives: 

The learning objective is to provide students with an understanding of the Operations environment sufficient to run a small enterprise or to work in a large one with supervision, and to implement appropriate operations management techniques and behaviors in real world situations.

Upon successful completion of this course, students will be able to:

  1. Recognize the wide scope of operations management decisions and their impact on business.
  2. Employ the use of analytical tools to solve operational problems encountered in the organization on a daily basis. 
  3. Identify and demonstrate knowledge of processes and systems used in the in the management of the operational functions in the organization.
  4. Evaluate operational scenarios and make appropriate decisions to fit each scenario. 

Student Learning Outcomes:

On successfully completing this course, students should be able to:

  1. Identify and apply the role of operations management in the overall business strategy of the firm.
  2. Recognize the relationship between key functional areas of the firm and operations function.
  3.  Identify the key necessary factors and connect the relationship between these factors in designing operational systems.
  4. Utilize a range of analytical and problem-solving tools appropriate for enabling the operations function of the firm.
  5. Compare the different approaches used in operations management to enable global business transactions.
  6. Apply the techniques of operations management to both manufacturing industries as well as the services sector.

Program Outcomes Met By This Course:

ISLO-1: Students will be able to apply ethical skills to lead and manage in their respective business discipline.

ISLO-3: Students will be able to demonstrate effective written and oral communication skills.

ISLO-4: Students will be able to critically think, motivate and collaborate to solve business problems.

ISLO-7: Students will be able to demonstrate knowledge of legal, ethical, and global standards in the management domain.

SAS Grading Scale: Grades will be assigned as follows:

A   = 89.5% or better

B+ = 84.5 - 89.4%

B = 79.5 - 84.4%

C+ = 74.5 - 79.4%

C   = 69.5 - 74.4%

D   = 64.5 - 69.4%

F   = 65% or less

Course Materials:

 Text Operations Management: Sustainability and Supply Chain Management (13th Edition) Jay Heizer,  Barry Render and Chuck Munson  (Pearson/Prentice Hall) Note: Other editions may be used by students, although case examples in the various editions may be different.


 Supplementary Readings/Resources: Assigned articles and case studies (Posted on Sakai and handed out in class)

Course Grading Requirement:

The objectives of this course will be achieved by utilization of a combination of class lectures, in class videos, online videos to be watched from home, group activities, class discussion of case studies and homework. The performance of students will be assessed as follows:

  1. Midterm exam: 20%
  2. Case study analyses (or Group project): 20%
  3. Simulation (or Group project): 15% 
  4. Homework assignments, in class activities, and quizzes: 25%
  5. Final Exam: 20%

Course Schedule

This is the planned schedule of assignments and readings for the course. The instructor reserves the right to make changes as required to adapt to student needs or comprehension levels.


Week 1

In Class


topic 1

Overview, review syllabus

Read Chap 1, 

topic 1&2

Introduction to Operations Management, Productivity Operations Strategy (Chps 1 &2)

Assignment on Productivity calculations

Week 2



topic 2&3

Operations Strategy and Project Management Case study  (Chps 2 & 3)


  Start Simulation or Group Project

Topic 12

Waiting Line Models (Module D)


topic 3

Project Management, Review homework, complete end of chapter PERT/CPM questions

Assignment on PERT/CPM questions

Week 3



topic 3

Project Management exercise; 

Gantt charts for project management exercise

topic 3

 Project Management continued



Week 4



topic 4

Forecasting principles (Chp 4)

Assignment questions on Forecasting techniques

topic 4

 Forecasting Techniques calculations

Read chapter 5

Week 5



Topic 5

Product and Service Design (Chp 5)

Video Case on product design

Topic 5

Generating New Products, Product Development, Issues for Product Design


Week 6




Managing Quality (Chp 6)   



Topic 6

Defining Quality, Cost of Quality, International Quality Standards, Total Quality Management, Quality Management Tools)

Assignment to construct quality management tools (Fishbone

Diagram, Pareto Charts)

Week 7   



topic 6

Lecture, six sigma - SPC Control charts – cut string


topic 6

Quality systems ISO, Six Sigma, Total Quality Management, 

Study for midterm exam


Week 8









Week 9



topic 7

Lean Operations Management

Read chapter 16

topic 7

Just in Time(JIT), TPS, 5Ss, Onhos Seven wastes, Lean Scheduling, Kanban

Assignment on Lean Operations

Week 10



topic 8

Capacity and Constraint Management Chp 7S

Group Case Study Analysis (or Group Project) and presentations


Capacity, Bottle Neck Analysis and Theory of Constraints


Week 11



topic 9

Inventory Management (Chp 12)


topic 9

Managing Inventory (ABC Analysis, Cycle counting) EOQ model calculations Chp. 12

 Assignment on EOQ calculations

Week 12   



topic 9 cont.

EOQ model calculations

In-class exercise on EOQ calculations




Week 13   



topic 10

Aggregate Planning Chp. 13

In-class exercise on Aggregate Planning calculations.




Week 14    



topic 11

Supply Chain Management and

Outsourcing Chps. 11 and 11S


Week 15   



topic 11

Supply Chain Management and Outsourcing Chps. 11 and 11S continued

End “Entrepreneur” Simulation




Week 16   





Study for final



Final Exam

School of Arts and Sciences Master Syllabi — Info for All Sections

Plagiarism Policy

Academic Integrity

The St. George’s University Student Manual (2019/2020) states as follows:

Plagiarism is regarded as a cardinal offense in academia because it constitutes theft of the work of someone else, which is then purported as the original work of the plagiarist. Plagiarism draws into disrepute the credibility of the Institution, its faculty, and students; therefore, it is not tolerated” (p. 48).

Plagiarism also includes the unintentional copying or false accreditation of work, so double check your assignments BEFORE you hand them in.

Be sure to do good, honest work, credit your sources and reference accordingly and adhere to the University’s Honor Code. Plagiarism and cheating will be dealt with very seriously following the university’s policies on Plagiarism as outlined in the Student Manual.

Your work may be subject to submission to plagiarism detection software, submission to this system means that your work automatically becomes part of that database and can be compared with the work of your classmates.

Attendance Requirement

The St. George’s University Student Manual (2019/2020) states as follows:

Students are expected to attend all classes and or clinical rotations for which they have registered. Although attendance may not be recorded at every academic activity, attendance may be taken randomly. Students’ absence may adversely affect their academic status as specified in the grading policy. If absence from individual classes, examinations, and activities, or from the University itself is anticipated, or occurs spontaneously due to illness or other extenuating circumstances, proper notification procedures must be followed. A particular course may define additional policies regarding specific attendance or participation” (p. 9).

Examination Attendance

The St. George’s University Student Manual (2019/2020) states as follows:

All matriculated students are expected to attend all assigned academic activities for each course currently registered. Medical excuses will be based on self-reporting by students. Students who feel they are too sick to take an examination or other required activity on a specific day must submit the online SAS medical excuse, which is available on Carenage. Students are only allowed two such excuses a year. Upon consultation with the Director of University Health Service, the third excuse will result in a mandatory medical leave of absence. The policies regarding make-up examinations are at the option of the Course Director” (p.46).

For additional specific examination policies and procedures, refer to the St. George’s University Student Manual (2019/2020), pages 31 through 37.

Student Accessibility and Accommodation Services Policy

The St. George’s University Student Manual (2019/2020) states as follows:

A student with a disability or disabling condition that affects one or more major life activities, who would like to request an accommodation, must submit a completed application form and supporting documentation to the Student Accessibility and Accommodation Services (SAAS) located in the Dean of Students Office. It is highly recommended that students applying for accommodations do so at least one month before classes begin to allow for a more efficient and timely consideration of the request. If a fully completed application is not submitted in a timely fashion, an eligibility determination may not be made, and accommodations, where applicable, may not be granted prior to the commencement of classes and/or examinations” (p. 8).


It is the responsibility of the student to read and understand the policies, laws, rules and procedures that while they could affect your grade for a course, have not been specifically outlined in the course syllabus. These are contained in the St. George’s University Student Manual.