Principles of Management

General Course Information

Course Lecturer Name(s):  Helen Bhola-Paul

Course Director Name: Same as above

Course Lecturer(s) Contact Information: (473) 444 4175 Ext 3748

Course Director Contact Information:  N/A 

Course Lecturer(s) Office Hours:  Appointment via Zoom Mon, Wed, Fri 1-3pm; Tues, Thurs 11:00am-12pm

Course Director Office Hours: N/A

Course Lecturer(s) Office Location:  Upstairs Building C

Course Director Office Location: N/A

Course Support: Tracy Fortune – Ext 3373;  Mahalia Charles- Ext 3863

Course Management tool: To learn to use Sakai, the Course management tool, access the link

Course Curriculum Information

Course Description: 

This course is designed to give students an understanding of  the key functions of management which include Planning, Organizing, Leading and Controlling. Students will learn about the functions and roles of a manager, the strategic management process, various business approaches to planning, organizational design elements, leadership styles, systems of communication, various controls within an organization and how to manage the organization for quality and productivity.

Course Objectives: 

1. Develop an appreciation for the field of management

2.Describe the importance of Planning for Managers

3.Describe how organizing allows managers to be effective through the organizational  design    elements

4.Describe why decision making  is critical for managers in their functions of planning, organizing, leading and controlling

5.Develop a strategic plan for an online business and assess its success at the completion of a business simulation

6.Explain why controlling is a necessary process for management in assessing the quality and the productivity of the organization

Student Learning Outcomes:

On completion of this course, students will be able to:

  1. Use Case studies and written assessments to identify managerial functions of planning, organizing, leading, and controlling within any organization
  2. Determine the appropriate use of the organizational design elements 
  3. Use a business simulation to implement a strategic plan and assess its effectiveness using a balance score card method of total customer satisfaction, cups sold and revenue.
  4. Use a business simulation to identify and assess problems within organizations and determine solutions
  5. Apply the knowledge of rationale decision making to management problems in a business simulation
  6. Improve skills in written and oral communication

Program Outcomes Met By This Course:

ISLO-2: Students will be able to utilize the relevant ICT tools to analyze problems and propose solutions that aid in management decision making. 

ISLO-3: Students will be able to demonstrate effective written and oral communication skills.

ISLO-4: Students will be able to critically think, motivate and collaborate to solve business problems. 

SAS Grading Scale: Grades will be assigned as follows:

A  = 89.5% or better

B+ = 84.5 - 89.4%

B  = 79.5 - 84.4%

C+ = 74.5 - 79.4%

C = 69.5 - 74.4%

D = 64.5 - 69.4%

F = 64.4% or less 

Course Materials:

Text: Mary Coulter & Stephen P. Robbins ,  Management (14th Ed.). Upper Saddle River, NJ: Pearson Publishing.

Supplementary Readings/Resources: Where appropriate additional reference materials will be placed in the “Library Resources” in Sakai as well as during lectures.

Course Grading Requirement:

Quiz #1 using Examsoft: 20%

Plagiarism Test: 5%

Group Case Study: 15%

Quiz #2 using Examsoft: 20%

Business Simulation Written Paper: 25%

Business Simulation Presentation: 15%

Total: 100%

Course Requirements:

Students are required to:

  1. Complete a Plagiarism Certificate with the Indiana University. As part of this course you are asked to go to the Indiana University site to complete the plagiarism test and submit your certificate via Sakai drop box. The website can be found by googling “how to recognize plagiarism” or the Website’s URL is
  2. Group Case Study- Groups will complete and submit their individual case study assignment via Sakai.
  3. Complete two (2) Quizzes - One quiz will be before midterm and the other quiz before final exams.  The quizzes will be online quizzes via Examsoft. The content will reflect the textbook material and any other supporting materials provided during class. Students must ensure to determine if their computers are compatible and have the software needed to complete the exam. Speak to examination services for assistance. 
  4. Be a part of an online business called: “Biz Café”
    1. Students will be placed into groups. They will be assigned access codes and will develop their business using guidelines from “Biz café”. This is a computer simulation where you will have the opportunity to make decisions every week as a management team of the Coffee Shop.

Course Schedule

  • Week #1 and Week #2 

Chapter 1- Managers and you in the workplace

Chapter 7- Managing the External Environment and the Organization Culture   

Students are put into groups to work on assignments and operate their online business

Group Case Study Assignment due wk #2 Thursday via Sakai -11:55pm

  • Week #3 and Week #4

Chapter 3- Global Management

Chapter 5- Social Responsibility and Ethics

Plagiarism Certificate due via Sakai Drop Box on Thursday Week #4 

  • Week #5 

Chapter 9- Managing Strategy

Chapter 7- Planning

  • Week #6

Week #6 Tuesday Review for Quiz #1 

Week #6 Quiz #1- (During class time via Examsoft) - (Chapters 1,7.3.5 and 9)

  • Week #7

Online Business Simulation practice for one week during Week #7 then the simulation begins during Week #9

  • Week# 8

Midterm Exam Week-  There will be no Midterm Exams for this course

  • Week #9 , #10 

Chapter 10- Fostering Entrepreneurship

Chapter 11- Foundations of Organizational Design

  • Week #11 and #12 

Chapter 2- Decision Making

Chapter 13- Creating and Managing Teams

Chapter 16- Communications

  • Week  #13

Chapter 17- Leadership

Chapter 18 Foundations of Control

  • Week #14

Review for Quiz #2 Tuesday 

Quiz #2 (During class time (11:00am-12:30pm)via Examsoft -(Chapter 10, 11, 13, 2, 16,17 and 18)

  • Week #15

The Simulation Written Report is due at 10am via Sakai on Tuesday of Week #15

  • Week #16

Final Exams Week- There will be no Final Exam for this course

School of Arts and Sciences Master Syllabi — Info for All Sections

Plagiarism Policy

Academic Integrity

The St. George’s University Student Manual (2019/2020) states as follows:

Plagiarism is regarded as a cardinal offense in academia because it constitutes theft of the work of someone else, which is then purported as the original work of the plagiarist. Plagiarism draws into disrepute the credibility of the Institution, its faculty, and students; therefore, it is not tolerated” (p. 48).

Plagiarism also includes the unintentional copying or false accreditation of work, so double check your assignments BEFORE you hand them in.

Be sure to do good, honest work, credit your sources and reference accordingly and adhere to the University’s Honor Code. Plagiarism and cheating will be dealt with very seriously following the university’s policies on Plagiarism as outlined in the Student Manual.

Your work may be subject to submission to plagiarism detection software, submission to this system means that your work automatically becomes part of that database and can be compared with the work of your classmates.

Attendance Requirement

The St. George’s University Student Manual (2019/2020) states as follows:

Students are expected to attend all classes and or clinical rotations for which they have registered. Although attendance may not be recorded at every academic activity, attendance may be taken randomly. Students’ absence may adversely affect their academic status as specified in the grading policy. If absence from individual classes, examinations, and activities, or from the University itself is anticipated, or occurs spontaneously due to illness or other extenuating circumstances, proper notification procedures must be followed. A particular course may define additional policies regarding specific attendance or participation” (p. 9).

Examination Attendance

The St. George’s University Student Manual (2019/2020) states as follows:

All matriculated students are expected to attend all assigned academic activities for each course currently registered. Medical excuses will be based on self-reporting by students. Students who feel they are too sick to take an examination or other required activity on a specific day must submit the online SAS medical excuse, which is available on Carenage. Students are only allowed two such excuses a year. Upon consultation with the Director of University Health Service, the third excuse will result in a mandatory medical leave of absence. The policies regarding make-up examinations are at the option of the Course Director” (p.46).

For additional specific examination policies and procedures, refer to the St. George’s University Student Manual (2019/2020), pages 31 through 37.

Student Accessibility and Accommodation Services Policy

The St. George’s University Student Manual (2019/2020) states as follows:

A student with a disability or disabling condition that affects one or more major life activities, who would like to request an accommodation, must submit a completed application form and supporting documentation to the Student Accessibility and Accommodation Services (SAAS) located in the Dean of Students Office. It is highly recommended that students applying for accommodations do so at least one month before classes begin to allow for a more efficient and timely consideration of the request. If a fully completed application is not submitted in a timely fashion, an eligibility determination may not be made, and accommodations, where applicable, may not be granted prior to the commencement of classes and/or examinations” (p. 8).


It is the responsibility of the student to read and understand the policies, laws, rules and procedures that while they could affect your grade for a course, have not been specifically outlined in the course syllabus. These are contained in the St. George’s University Student Manual.